Customer support
Returns & exchanges
Easy returns and exchanges are offered. Eligibility, condition requirements, collection arrangements and refund or exchange options depend on the order. Contact the team with your order number before sending anything back so the process for your purchase can be confirmed.
How to request help
- Keep your order number handy and contact us with the product name and a short explanation of the issue.
- If the item arrived damaged or is different from what you ordered, include clear photos so our team can review it.
- Please wait for our instructions before mailing or handing the item to a courier. We will confirm the available return or exchange route.
Eligibility and item condition
Eligibility can depend on the product, its condition and the reason for the request. Do not wash, alter or send an item back until our team has confirmed the next step for your order.
Pickup, exchange and refunds
Available pickup arrangements, any return-shipping charge, exchange stock and refund method are confirmed with you before the return is arranged. We do not publish a fixed turnaround or guarantee a particular pickup or refund method on this page because these details can depend on the order.
Wrong or damaged item
If the parcel contains a different item or something arrives damaged, contact us as soon as you notice it. Include the order number and photographs of the item and packaging so the team can review the issue.
Contact BHU T-Shirt
Use the contact page or WhatsApp, and include your order number in the first message. Keep the parcel until the team tells you how to proceed.